Return Policy
Returns & Replacements
Although we guarantee that you'll love your purchased products, we understand that mishaps happen. We try our hardest to ensure that your products will arrive to your destination in pristine condition. In the event that your products arrive damaged, please contact us directly within 3 days of arrival. Please understand that Serendipitous is a small business and it may take a few days for a reply. Your satisfaction is important us.
Email us at: serendipitousbeautyco@gmail.com
Please include your name, date of purchase, and a detailed message.
Refunds: Although we stand behind our products, sometimes a refund maybe requested. We encourage you to call us to speak about any problems you have encountered. For a refund the quality seal must be unopened and undamaged. If your order has shipped, you are responsible for shipping cost. A 10% restocking fee will be added to all orders that are cancelled. Please allow for 30 days for your refund to be processed.